Introduction

Welcome to the redSling Training Portal!

We’re excited to have you on board! This portal is designed to help you gain a deep understanding of the redSling platform, equipping you with the skills to build powerful applications with ease.

Through structured lessons and hands-on exercises, you’ll learn how to create a Ticket Management Tool while exploring the platform’s features. At the end of the training, you’ll complete an assessment to validate your learning and mark your progress.

Let’s get started on your no-code journey with redSling!

Who This Course Is For?

• Semi-technical Business Users: Department managers, process owners, and operations teams in large enterprises who want to build and manage their own business application POCs or MVPs without relying on IT.
• IT and Development Teams: IT teams can leverage redSling Builder to prototype, test, and roll out applications faster, allowing them to focus on higher-level strategic projects.
• Operations and Process Managers: Professionals responsible for optimizing business processes across departments who need a platform to design, automate, and monitor application flows in real-time.

Where You Can Use This?

• Enterprises in Various Industries: Especially those in finance, manufacturing, healthcare, logistics, and retail, where there’s a need for rapid application development, automation, and scalable solutions.
• Global Corporations: Businesses that require customizable, no-code platforms capable of integrating with complex, existing infrastructure and providing enterprise-grade security.

What Makes Us Unique?

The platform’s key focus will be on democratizing application development, empowering non-technical users—such as operations teams, department managers, and business analysts—to take ownership of their processes. With redSling Builder, users can automate repetitive tasks, optimize application flows, and monitor performance without having to rely on IT departments for each update or application request. This shift will reduce bottlenecks in the organization, increase efficiency, and enable faster responses to business needs.

Key Features & Functionalities

• Visual Drag-and-Drop Interface: Enterprise applications can easily be built using a user-friendly, visual (drag-drop) interface that allows users to design forms, workflows, and apps without writing code.
• Blank Canvas: To give full freedom to the redSling developer, provide a blank canvas. Developers can build their applications from scratch with the UI/UX that they intend to build.
• Building Blocks Logic: Any custom logic can be built using the building blocks structure provided in a separate interface known as the Logic Builder.
• Real-Time Data Integration: Integrate with existing enterprise systems (CRM, ERP, HRMS, etc.) to synchronize data and automate processes that span multiple platforms via REST APIs.
• Enterprise-Grade Security: Built-in security features such as user roles, permissions, audit logs, and compliance measures to ensure the protection of sensitive business data.
• Collaboration and Sharing: Enable team collaboration by allowing multiple users to build, modify, and manage application flows within the same environment while maintaining role-based access controls.
• Analytics and Reporting: Generate detailed reports and performance analytics to monitor application usage, process efficiency, and application outcomes.
• Scalable Architecture: Designed to grow with the enterprise, supporting complex, large-scale workflows while maintaining performance and reliability.

Training Use Case: Online Helpdesk System 

Online helpdesk or support ticket system, is a web-based platform that enables users to report problems, ask questions, and receive support efficiently. This system is designed to manage and streamline service operations by organizing and tracking support requests, facilitating communication between users and support teams, and ensuring timely resolution of issues. 

Roles and User Management: 

1. Two distinct roles: Admin and User.
2. User Authentication:  Users must log in using their email ID and password. The functionality to reset password will be covered.
3. Admin Capabilities: Admins can create and edit user accounts, assigning specific roles (Admin or User) as needed. Admins can create and edit departmental information within the system. 

Ticket Management: 

1. User Capabilities: Users can view a list of tickets they have raised as well as tickets assigned to them for resolution. Users can raise new tickets by providing the following details: 
   • Subject
   • Description 
   • Status 
   • Impact 
   • Priority 
   • Category 
   • Department 
   • Resolver (selected from the user list) 
   • Attachment (optional, for reference)
2. Resolver Capabilities:
   • Resolvers can view tickets assigned to them by clicking the view icon next to the ticket on their dashboard.
   • Resolvers can add resolution comments, change the ticket status to ‘Resolved’, and update the ticket details. 
3. Ticket Submission and Notification: Upon ticket submission, the user selected as the Resolver will receive an email notification. The submitted ticket will appear on the Resolver’s Tickets dashboard.
4. Notification and Updates:
   • The ticket requestor will receive an email notification when a resolution is provided.
   • Users can view ticket and resolution details by clicking the view icon next to the ticket on their dashboard. 

Reporting and Data Management

1. Data Export: Both Admins and Users can download the list of tickets in Excel format for reporting and analysis.